
Shipping.
HERDD products
At check-out, select the correct shipping option for your region or country.
If you are rural, please ensure you select rural shipping.
HERDD bedding
Please see our HERDD bedding items for information on freight rates: FULL and HALF pallets
Returns.
HERDD pet care products (shampoo bars, soothe+protect, totes & litter)
Please choose carefully, as given the nature of our pet care products, we can’t exchange them due to hygiene reasons. You should love what you receive, so don’t let this put you off giving our pet care range a go
HERDD merch
Please choose your sizing carefully, as we would rather not have to return items (unless faulty). See our size charts for measurements. If your merch feels a little tight when you first put it on, know that the fabric will soften with wear & washes, to mould to your body shape - rest assured, the items will maintain their shape. We’ve used quality fabrics in our merch to withstand an active wearer.
If you need to return your item, please ensure it is in BRAND NEW condition, with wrapping as you received it. We will not accept (& refund) items that are worn, damaged or marked in any way. One return allowance, before additional shipping charges apply. Return is at your postage cost.
Contact us via email hello@herdd.nz to arrange a return.
If you have any questions, feel free to contact us.
HERDD bedding
Given the freight costs, large size, nature and uses of HERDD bedding, we don’t allow for returns of HERDD bedding bags.